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The latest reports from users having issues in Saint-Lazare come from postal codes J7T.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
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Problems in the last 24 hours in Saint-Lazare, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Lazare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (79%)
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Wi-fi (7%)
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Total Blackout (6%)
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TV (5%)
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E-mail (1%)
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Phone (1%)
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Live Outage Map Near Saint-Lazare, Montérégie, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Deux-Montagnes, Châteauguay, Pierrefonds, Saint-Lazare, Vaudreuil-Dorion and Rivière-Beaudette.
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| City | Problem Type | Report Time |
|---|---|---|
 Montréal | Internet | |
| Deux-Montagnes | Internet | |
| Montréal | Internet | |
| Montréal | ||
| Montréal | Internet | |
| Montréal | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Vidéotron Issues Reports Near Saint-Lazare, Québec
Latest outage, problems and issue reports in Saint-Lazare and nearby locations:
- Droussy 🎙🔥 (@DroussyBabe) reported from Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
- Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service.They told me it was a mistake and that they would see what they could do. Lol
- Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Québec
@fa*gstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
- martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem"You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****.I have to move away from this crap
- Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ taxOR- Pay $12 + tax/month for 24 months.I went with the 2nd option. But guess what?
- Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
- sbg4evr (@sbg4evr) reported from Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
- martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
- martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again?Gassholes
- Richard E Flanagan (@phosfiend) reported from Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
- Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
- Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
- Kathy M (@kathym425) reported from Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
- khai (@sumtimw0ng) reported from Montréal, Québec
Hm, Videotron Internet is unstable tonight...
- martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels.******* idiots
- Elephant Stone (@ElephantStoneHQ) reported from Montréal, Québec
@MikeSidel @Videotron Sucks
- Sean Lloyd (@SeanLloyd93) reported from Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
- m@rie (@mtn_carnet) reported from Montréal, Québec
@Videotron Service internet.
- martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst.Time to move.
- Elephant Stone (@ElephantStoneHQ) reported from Montréal, Québec
Anyone else having @Videotron internet issues?
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
- Logan Foster (@LoganCDN) reported
WoW raiding got cut short for me last night due to some sort of truly horrible internet brain fart from @Videotron that resulted in 5 sec lag and zero ui response in game. Apologies to my guild and our pugs for losing a tank 3 bosses in SoD normal.
- Chevy (@CoachSanta_) reported
Samsung A70 combined with @Videotron internet and data = prehistoric network speed. It's 2021 and my YouTube videos are playing in 480p because of network speed. Smh
- Jessica Lavoie (@MadameDanis) reported from Gatineau, Québec
@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
- dv42 (@dv42_) reported
@greengart @saschasegan I am against mergers that harm competition (AT&T + T-Mobile, Rogers + Freedom) but support ones that would result in a stronger competitor (T-Mobile + Sprint, Freedom + Videotron).
- lapinlapin (@lapinlapin20) reported
@Videotron Hi, my Videotron internet not working.
- Dwayne Winseck (@mediamorphis) reported
@fanCRTCProfling Agreed. This is part of what I am pointing to in terms of why Videotron is a poor candidate for a potential spin-off remedy. As I said, Quebecor's track record-in wireless, broadcasting & newspaper publishing--outside QC is poor. That should play a key role in the review, imo.
- Jason (@JasonZeroOne_) reported
mmmhmmm, gota love a cellphone provider like @chatrmobile even though theyre under among the biggest service providers, like @Rogers or @Videotron whichever it is now, i pay my bill, n then what? get cut off every 28th? lol, imagine if u guys cared at all about your clients
- DJ Anderson (@DJAnder17996980) reported
@Videotron feed for Republic of Sarah is so bad. Such a shame.
- Judyth Mermelstein (@GadflyQuebec) reported
@peter102746 @Nancy_Crouse @CBCNews I very much doubt either CTV or Global would create an equivalent cross-Canada French-language service; rather, they'd claim it wasn't economically viable to do more than dub/translate what they find profitable. As for Videotron, it's not national & is too dominant in QC already.
- Poirier Christian (@crispicrisp) reported
@Videotron @JefferyThomas No use to call.. After 30 minutes in line they hang up on you
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